Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

What is MyProCaddy (MPC)?
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MyProCaddy is an AI golf assistant that helps you make better decisions on and off the course — club choice, shot options, course management, and simple practice guidance — in plain English.

Who is Kitt?
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Kitt is the AI coach inside MyProCaddy. He gives calm, practical advice based on what you tell him (your goal, lie, distance, wind, trouble, confidence, etc.).

Does MPC analyse my golf swing or use video?
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No. MPC doesn’t do swing video analysis. It’s focused on decision-making, course management, and practical guidance you can use immediately.

Can I use MPC during a round?
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Yes. It’s designed to be quick mid-round: tell Kitt the situation (distance, lie, hazards, your usual carry) and he’ll suggest a safe option and an aggressive option.

How do I get better advice from Kitt?
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Give Kitt a bit of context: Distance to target + trouble (bunkers, water, out of bounds) Lie (tee/fairway/rough/slope) and wind Your typical carry distances (even rough estimates) Your miss (e.g., “usually leaks right”) The more accurate the inputs, the sharper the recommendation.

What are Round Notes / Trouble-Shot Journal?
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It’s a place to log tricky situations you faced (e.g., “punch out under trees”, “fairway bunker”) and save Kitt’s recommended play so you build your own personalised playbook over time.

Does MPC remember me and my game?
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Yes. MPC stores your chats, profile preferences, and Round Notes so the advice becomes more personalised over time. This is core to the experience.

Can I turn memory off or use incognito mode?
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No. Memory is always on in V1 because it’s how Kitt improves your coaching and keeps your playbook consistent. If you don’t want data stored, MPC won’t be the right fit.

How do I delete my account and data?
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Inside the app/site, go to Settings → Delete account & delete my data. This will permanently delete your personal data from production systems. Where we must legally retain records (e.g., receipts/tax), we keep only minimal, non-personal records.

How do subscriptions and cancellations work?
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Your subscription is managed by the App Store / Google Play. You can cancel anytime in your Apple/Google subscription settings, and you’ll keep access until the end of the current billing period.

What is MyProCaddy (MPC)?
icon

MyProCaddy is an AI golf assistant that helps you make better decisions on and off the course — club choice, shot options, course management, and simple practice guidance — in plain English.

Who is Kitt?
icon

Kitt is the AI coach inside MyProCaddy. He gives calm, practical advice based on what you tell him (your goal, lie, distance, wind, trouble, confidence, etc.).

Does MPC analyse my golf swing or use video?
icon

No. MPC doesn’t do swing video analysis. It’s focused on decision-making, course management, and practical guidance you can use immediately.

Can I use MPC during a round?
icon

Yes. It’s designed to be quick mid-round: tell Kitt the situation (distance, lie, hazards, your usual carry) and he’ll suggest a safe option and an aggressive option.

How do I get better advice from Kitt?
icon

Give Kitt a bit of context: Distance to target + trouble (bunkers, water, out of bounds) Lie (tee/fairway/rough/slope) and wind Your typical carry distances (even rough estimates) Your miss (e.g., “usually leaks right”) The more accurate the inputs, the sharper the recommendation.

What are Round Notes / Trouble-Shot Journal?
icon

It’s a place to log tricky situations you faced (e.g., “punch out under trees”, “fairway bunker”) and save Kitt’s recommended play so you build your own personalised playbook over time.

Does MPC remember me and my game?
icon

Yes. MPC stores your chats, profile preferences, and Round Notes so the advice becomes more personalised over time. This is core to the experience.

Can I turn memory off or use incognito mode?
icon

No. Memory is always on in V1 because it’s how Kitt improves your coaching and keeps your playbook consistent. If you don’t want data stored, MPC won’t be the right fit.

How do I delete my account and data?
icon

Inside the app/site, go to Settings → Delete account & delete my data. This will permanently delete your personal data from production systems. Where we must legally retain records (e.g., receipts/tax), we keep only minimal, non-personal records.

How do subscriptions and cancellations work?
icon

Your subscription is managed by the App Store / Google Play. You can cancel anytime in your Apple/Google subscription settings, and you’ll keep access until the end of the current billing period.

What is MyProCaddy (MPC)?
icon

MyProCaddy is an AI golf assistant that helps you make better decisions on and off the course — club choice, shot options, course management, and simple practice guidance — in plain English.

Who is Kitt?
icon

Kitt is the AI coach inside MyProCaddy. He gives calm, practical advice based on what you tell him (your goal, lie, distance, wind, trouble, confidence, etc.).

Does MPC analyse my golf swing or use video?
icon

No. MPC doesn’t do swing video analysis. It’s focused on decision-making, course management, and practical guidance you can use immediately.

Can I use MPC during a round?
icon

Yes. It’s designed to be quick mid-round: tell Kitt the situation (distance, lie, hazards, your usual carry) and he’ll suggest a safe option and an aggressive option.

How do I get better advice from Kitt?
icon

Give Kitt a bit of context: Distance to target + trouble (bunkers, water, out of bounds) Lie (tee/fairway/rough/slope) and wind Your typical carry distances (even rough estimates) Your miss (e.g., “usually leaks right”) The more accurate the inputs, the sharper the recommendation.

What are Round Notes / Trouble-Shot Journal?
icon

It’s a place to log tricky situations you faced (e.g., “punch out under trees”, “fairway bunker”) and save Kitt’s recommended play so you build your own personalised playbook over time.

Does MPC remember me and my game?
icon

Yes. MPC stores your chats, profile preferences, and Round Notes so the advice becomes more personalised over time. This is core to the experience.

Can I turn memory off or use incognito mode?
icon

No. Memory is always on in V1 because it’s how Kitt improves your coaching and keeps your playbook consistent. If you don’t want data stored, MPC won’t be the right fit.

How do I delete my account and data?
icon

Inside the app/site, go to Settings → Delete account & delete my data. This will permanently delete your personal data from production systems. Where we must legally retain records (e.g., receipts/tax), we keep only minimal, non-personal records.

How do subscriptions and cancellations work?
icon

Your subscription is managed by the App Store / Google Play. You can cancel anytime in your Apple/Google subscription settings, and you’ll keep access until the end of the current billing period.

Calm, personalised on-course decisions — powered by Kitt

Contact Us

Pacedall Labs Ltd, 71–75 Shelton Street, London, WC2H 9JQ Company No. 16619412

team@myprocaddy.com

+44 20 3769 8842

Social Media

© Pacedall Labs. All rights reserved. 

Registered with the UK Information Commissioner (ICO) — Reg No. ZB969483 

Calm, personalised on-course decisions — powered by Kitt

Contact Us

Pacedall Labs Ltd, 71–75 Shelton Street, London, WC2H 9JQ Company No. 16619412

team@myprocaddy.com

+44 20 3769 8842

Social Media

© Pacedall Labs. All rights reserved. 

Registered with the UK Information Commissioner (ICO) — Reg No. ZB969483 

Calm, personalised on-course decisions — powered by Kitt

Contact Us

Pacedall Labs Ltd, 71–75 Shelton Street, London, WC2H 9JQ Company No. 16619412

team@myprocaddy.com

+44 20 3769 8842

Social Media

© Pacedall Labs. All rights reserved. 

Registered with the UK Information Commissioner (ICO) — Reg No. ZB969483